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HairKittyKitty Returns Portal

To initiate a return, please insert the email used to place the order and your order ID (including the "WF" at the beginning).


  • We understand that mistakes happen sometimes. Maybe that shag isn't as cute on you as a bob might be. Perhaps that blonde is too blonde. That is why we offer one free return per order. :)
  • That's right: The restocking fee will be waived for the first returned item on any order!
  • After that, a flat fee of $8 per item (handling fee) will be deducted from the refund for each additional returned item on that order.

International orders are not eligible for return.


Born in the USA

But with a Biritish twist: Run by husband (UK) + wife (USA) team

500+ Reviews

Our wigs are a hit all over the world.

Independent Wig Store

Made in small batches, many limited releases

Free shipping

Shipping is free when you spend over $500.

Easy USA Returns
No Restocking Fee

*Restocking fee will be waived for the first returned item on a single order.

A fee of $8 will be deducted for each additional item returned after the first item.

No returns for international orders.



Helping you find your hair is our #1 goal.

USA Customers Only: There is no restocking fee for the first returned item on a single order. After the first item, a flat $8 handling fee will be deducted for every additional returned item on that order.

Customers are expected to pay for their own return shipping. We provide very good rates for shipping within our return portal. We highly suggest using our system to generate the label, track the return shipment, and receive updates about the status of your refund.

You have 30 days to return the product to us from the date tracking indicates it was delivered to your location. You have the option of a refund via original payment method or store credit.

Additional conditions are described below.

*Return Eligibility Requirements:

  • Wigs and toppers in original factory condition (unaltered, unstyled, unworn, undamaged, containing no odor or signs of wear or styling products
  • Note: You can remove the wig from its cardboard "cradle" to try it on. This often requires breaking the plastic fastener on the top of the cradle that secures the wig during transit. Just make sure you try to arrange your return in the packaging in a manner consistent with how it arrived. (Tip: Bobby pins make great replacements for this fastener if you would like to secure your wig to the top of the cradle again before sending it back.)
  • All original packaging must be included (including free gifts, hair nets, tags, netting, etc.)
  • Must be in the mail, on its way back to us within 30 calendar days of the day tracking indicates it was delivered to your location

INELIGIBLE PRODUCTS (cannot be returned):

  • Altered packaging/product, worn, or damaged items are not eligible for return
  • Worn items or items containing any signs of wear including odor (sweat, smoke, BO, etc.) or styling product
  • Damaged packaging or product as well as discontinued, closeout, and last call items
  • Hair care items, accessories, wig boxes, and anything other than a standard wig or topper
  • Ineligible products returned to us will result in discontinuation of service.


1. Please contact our customer service with any questions you might have about cut, cap fit, or color before you commit your money to the purchase. Our customer service is here to help you Monday - Friday, 10 am - 6 pm ET (USA), excluding major holidays.

2. When you receive your items, make sure you take pictures of the packaging and how it is packaged. This will help you know how to repackage your item when you try to return it. This step will also help you if you think you may have received an incorrect item.

3. ALWAYS WEAR A LINER WHEN YOU TRY ON A WIG! Fun body fact: you may be "nose blind" to the scent of your own scalp. However, that doesn't mean that you'd be "nose blind" to the way a stranger's scalp smells. Our return inspectors will have that same issue. Please help us protect their sensitive sniffers and help you avoid potential embarrassment. After all, no one wants to hear that their return was rejected due to body odor. It may sound kinda gross...but let's just say that the actual experience of inspecting and sniffing wigs worn without a liner can be much yuckier than how this sounds. (And we'll leave it at that.)

4. Be careful before you try styling your wig or playing with it like an online influencer does. Remember that the majority of online wig influencers who style their hair in videos are receiving those wigs for free, get them at a dramatic discount, or are being otherwise compensated for their work in a way that offsets their risk of losing money on individual wigs. Keep this in mind before you follow their styling advice with your new wigs and toppers. We want to look out for you by reminding you of these distinctions so you take care of your investment. Only style, change the part, or make the hair "yours" after you've decided that you plan to keep it. Any styling at all -- including combing or loosening up the curls -- will void your return eligibility.


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